System Administration
We are amongst a select group of companies in the world today offering IT services at the highest levels of Information Security and Quality. We have a dedicated facility in Pune, India, which is BS 7799 Certified for Information Security and ISO 9001-2000 certified for Quality.
Our consistent track record of delivering high quality IT services to clients in the US gives us the unique ability to deliver these services to you based on a proven delivery methodology. Our customers always speak highly about us and prefer to work with us because:
 We offer significant cost and time advantages
We make sure that data and intellectual property is always secure
We guarantee service levels on a 24/7 basis
We are there when you need us over seamless data and VOIP links
We guarantee high quality of resources who are also certified
We work as per your time zone requirements
We are willing to start small and grow with you
Working with us allows our customers to have access to a wider range of IT skills without having to manage these recourses In-house. We also their competitive advantage in the market place and improve their overall profitability.
Following are some of the services in the System Administration are that can be provided from our facility in India:
 Desktop & Server Management
Antivirus and spy ware updates
Help desk support for removal of virus and spy ware
Use of remote sessions for virus and spy ware updates
Update scheduling for servers and desktops
Log checking and monitoring on demand
Mail client support (MS Exchange Server, Lotus Notes)
Configuration of mail accounts
Troubleshooting mail clients and mail accounts
User and group management
Adding/ Removing of user
Resetting user passwords
Enabling and disabling user accounts
Adding/Removing users from groups
Modifying user details
Application support
MS office support
Internet explorer support
Patches and service pack Management
Latest patches notification
Guide to update patches
Use of scripting and GPO for auto update of patches
Technical assistance to all desktop (H/W, S/W and OS related issues)
Assistance for configuration of dialup and network settings
Assistance for configuration of display related problems
Latest drivers for devices notification
Assistance for troubleshooting of operating system related problems
Assistance for installation and troubleshooting of application software’s
Software license management
Software inventory management
Centralized software installation using GPO and troubleshooting the same
License management department and user wise
Mail client support (outlook, lotus notes)
Configuration of mail accounts
Troubleshooting mail clients and mail accounts
Storage quota management
Adding removing quota from file server
Modifying user quota
Enabling and disabling quota
Syslog management
Monitoring of event logs
Generating performance logs and alerts
Monitoring of other logs on server like application log, disk log, etc
Report generation
Network Management
Security analysis
24x7 monitoring and alerting
Networking products firmware updates
Checking for firmware updates of network devices
Updating firmwares
Firewall policy implementation and management
Addition and removing of zones
Trouble shooting access related problems for mobile users
Troubleshooting VPN related problems
Intrusion detection
24X7 monitoring using network-monitoring software for non-org related traffic
Generating alerts according to intrusion
Generating SMS and mail to authorized persons
Network quality monitoring
Checking bandwidth utilization
Generating alerts and mails to local administrators causing bandwidth chock up
Generation of reports of network access by sites, users, and domains
Methodology:
Security and consistent quality of service are the main concerns while offering these services from a remote location. To handle these issues we have certified our facilities as per the latest BS7799 standard for Information Security and ISO 9001-2000 standard for Quality.
The resources deployed at our location are given a limited access and an event log is maintained about various actions taken by these resources. This helps in establishing an effective audit trail methods.
Under all circumstances our people work as per the instructions of a US based representative/employee of the customer. Since the master control is with the customer it becomes relative easy to take the control and reverse any of the changes.
Resources:
We have resources that are computer engineers with necessary experience and certifications for Network Administration / Database Administration. They have experience of handling networks and similar setups.
Due to our security policy we conduct background checks of all our engineers. All our engineers have to undergo a mandatory Drug Abuse test and also have to sign a Non-Disclosure agreement before they are assigned any project.
In a rapidly changing and ever competitive environment, supporting your network and database administration activities through our facility in India will certainly add a lot of value and save cost to your operations.
We are committed to make sure that “ You always win with us ”
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